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Utility

Customer Assistance Program

CAPs can lower your monthly utility bill. They may also remove the amount you already owe. A company will work with the customer to determine what the customer can pay versus the cost of energy used. CAP helps residential customers maintain electric service and eliminate their past-due balance. It can also offer a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full. CAP is administered by Family Services staff members and community-based organizations. There are household income requirements and other program qualifications.

Dollar Energy

The Dollar Energy Fund is a nonprofit organization that has provided utility assistance to low income households in Pennsylvania since 1983. Through their partnerships with fourteen gas, electric, and water utility companies they provide approximately 14,000 utility hardship grants to low-income families throughout Pennsylvania on an annual basis.

Neighbor for Neighbor

Through the generosity of individuals in your community and National Fuel Gas Company shareholders, a fund was created to help heat the homes of families in need living in Western New York and Northwestern Pennsylvania. Because of donations from your neighbors, funds are available to prevent disconnection of utility service, pay current or past due energy bills, and purchase home heating fuel of any kind. Please contact CPCA directly if you are interested in more information regarding the Neighbor for Neighbor program.

H2O Help to Others

The H20 - Help to Others Program, administered by the $1 Energy Fund and Conservation Consultants, Inc., offers grants to qualified customers, a 20 percent discount on Pennsylvania American's monthly service charge, water- saving devices such as low-flow shower heads, and information on how to use water more wisely. Up to $60,000 per year contributed by customers is matched, dollar for dollar, by Pennsylvania American Water.

WX WARM Services (Penelec)

WARM is a free weatherization and energy education program for Penelec's residential customers in Pennsylvania. The objective of the program is to help customers save energy and money by reducing their energy consumption. This is done by installing energy conservation measures in the home and by educating family members on their use of energy. Penelec partners with community-based organizations and energy conservation contractors who perform energy-saving home improvements and energy education for customers. There are household income requirements and other program qualifications that must be met to benefit from this service.

This site was financed in part by a grant from the federal Department of Health and Human Services under
the Administration of the Commonwealth of Pennsylvania, Department of Community and Economic Development.